Refund & Cancellation

1. Subscription Cancellation

You can cancel your Chess subscription (Base or Premium) at any time. When you cancel:

• Auto-renewal for the next billing cycle is immediately stopped.
• You will continue to have full access to your subscription tier features (such as unlimited analysis, extra puzzles, or training bots) until the end of your current billing period.

How to Cancel In-App

To cancel your active subscription, open the Chess App on your device, navigate to the Profile Screen, tap on Manage Subscription, and click Cancel Subscription. You will receive an immediate confirmation dialog, and your subscription status will update.

2. Refund Eligibility

Because our digital subscription services grant immediate access to premium features (including server-side AI evaluation, rated matchmaking slots, and chess bot challenges), all subscription purchases are generally non-refundable.

However, you may be eligible for a refund under the following exceptional circumstances:

• Duplicate Transaction: If you are accidentally charged twice for the same billing cycle due to a technical error.
• Failed Delivery: If your payment was completed successfully via the App Store but the subscription features were not activated on your account due to system latency, and we are unable to resolve the sync within 48 hours.

3. Refund Settlement & Processing

Refund requests for subscriptions purchased through the Apple App Store or Google Play Store must be submitted directly to Apple or Google, as they manage all transactions and refunds on our behalf.

We do not have the ability to process refunds for App Store purchases directly. Please refer to Apple's or Google's official support pages for instructions on how to request a refund.

4. Abuse of Policies

We monitor transaction patterns and support tickets to prevent abuse of our refund policy. If we detect fraudulent refund claims, chargeback abuse, or usage of custom bots during periods later requested for refund, we reserve the right to ban the associated user profile from our server databases permanently.